> PLEASE NOTE. The below stipulated Delivery Terms DO NOT apply to Trade Customers. If "Are you a Trade Customer?" was ticked at checkout please visit our Trade Terms & Conditions (here).
- If this box was selected, this, as well as your advised company name will be detailed on your Order Confirmation email.
We operate a professional home delivery service with delivery to most mainland UK postcodes within 3-7 working days (postcode, national bank holiday & Christmas business shutdown exclusions apply) of the order being despatched. 94.5% of our orders are delivered within this timeframe - providing that your products are not advertised as being on an extended lead time on-screen. Within a couple of days of placing your order, you will be contacted by the delivery team who will book a delivery date with you. Your order will be delivered on this date, and you will need to be on-site to sign, take delivery and title of the goods. Delivery is free on orders for stock doors and patio door sets over £750 to England, Wales and majority of Scotland but not off-shore locations, including - but not limited to - the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.
- Our charges for single items, such as internal and external doors, are £40.50 for the first item, and £6 for each item thereafter up to a maximum of £66.
- All folding and french doors attract a delivery charge of £60 if the screen price is under £750.
- Delivery is free for orders for internal (and/or fire) door sets where quantity is 10 or more. Orders for less than 10 internal door sets are charged at a £80 flat rate. Baskets containing door sets are not subject to the £750 free delivery promotion.
- Order for baskets ontaining solely hardware are chared at a £14.99 flat rate. Hardware-only orders not subject to the £750 free delivery promotion.
For off-shore location delivery charges please contact us by email ([email protected]) or telephone before ordering.
Receiving your Order
On arrival at your premises, before you unpack please check that there has been no obvious damage to the goods or packaging by the courier or delivery company.
If any damage is found, please follow these procedures:
- If the goods are clearly damaged: please refuse delivery and mark the delivery note or hand-held computer, as badly damaged and returned. Then call our customer service line to inform us on 0203 846 0345.
- If only the outer packing has some damage: please accept the goods and mark the delivery note ‘packaging damaged'. You should unpack the doors and check for manufacturing faults, defects or missing parts within 48 hours of delivery.
- We ask that any goods that are missing or damaged through clear packaging are to be reported within 48 hours, if not reported on the delivery documentation. Failure to do-so may result in any claim(s) being rejected. Any product that is modified from delivered form and/or installed is deemed acceptance of merchantable quality, and damage claims after installation has begun will be rejected in full.
If your product is part of a kit, and part of that kit is missing or damaged, there is no need to return the full set as you can contact our customer service department and they will send out replacement parts.
If there are any faults, defects or missing parts please contact our Customer Service Helpline or send us an email with details of your order (delivery number and postcode), images and description of the damage to [email protected].
Any single items that may be missing or damaged can be replaced as soon as possible, subject to stock availability.
We strongly recommend that you do not book fitters until your order has been received and checked, and all goods are present and correct.
All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.
Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.
Deliveries can be made any time between 06:30 and 19:00, Monday to Friday, or on a Saturday by agreement only.
Please do not attempt to install or modify any defective product. We will replace any damaged or defective item, and return the original goods to our suppliers. To modify a product from delivered form and/or to install is deemed as acceptance that the product is fit for purpose.
Please be aware that none of our couriers are insured to bring goods into you home, whilst most drivers will help, you do need someone on site capable of helping to offload/lift doors into your property as on larger palletised deliveries, delivery could be made kerb-side only.
